Questions Procurement Teams Ask Before Signing
Specific answers on SLA structure, customs compliance, cargo tracking, route coverage, and volume thresholds — documented, not hedged.
What SLA commitments does RAINEY document?
Every contract specifies transit windows per trade route, a maximum delay threshold, and escalation triggers. SLA documentation is issued before first shipment and reviewed quarterly.
How does live shipment tracking work?
Clients receive a dedicated tracking portal with milestone-level visibility: vessel departure, port arrival, customs clearance, and final delivery confirmation — updated in real time, not batch-uploaded.
Who is accountable when a delay occurs?
Each route has a named operations lead. That person contacts you directly within two hours of a confirmed delay, with a revised ETA and a documented cause — no call-center handoffs.
Does RAINEY handle customs documentation in-house?
Yes. Customs filing, HS code classification, certificates of origin, and commercial invoicing are prepared by our compliance team — no third-party broker between your cargo and clearance.
Which regulatory frameworks does RAINEY operate under?
All shipments comply with IATA, IMO, and destination-country import regulations. RAINEY maintains active compliance records for all 50+ trade routes we operate — available on request for audits.
What happens if cargo is held at customs?
Our port liaison contacts the relevant authority directly. We do not wait for client escalation. You receive a written hold notice within four hours and a resolution timeline within 24.
Which trade routes does RAINEY operate directly?
We run 50+ active routes across Europe, Asia-Pacific, the Middle East, and North America, including direct coverage on Rotterdam–Singapore, Felixstowe–Dubai, and Hamburg–Shanghai corridors.
Is there a minimum shipment volume?
LCL (less-than-container-load) starts from 1 CBM. FCL contracts begin at 1 x 20ft equivalent unit per month. No minimum applies to warehousing-only engagements.
Can RAINEY handle surge volumes during peak periods?
Yes. We maintain buffer capacity on primary routes and pre-negotiate peak-season allocations with port partners. Clients on annual contracts receive priority allocation during Q4 and seasonal peaks.
Not answered here? Reach the operations desk.
Our operations team responds to carrier-qualification enquiries within one business day. Bring your audit checklist — we'll document the answers.